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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
I've been spoiled in our school's Tree Practicum class with top of the line gear. I started my own collection of personal gear and I wanted a lanyard similar to the one I climb with at school. I branched out with Arbo Space and purchased this lanyard. They were super helpful in the chat with questions, and I absolutely love the lanyard. First time I used it was the first time I tried spikes and it went flawlessly, without any learning curve or distracting me from my work in the tree. I suggested it to all of my classmates. I even like the rope it's made from and am curious how climbing on it would be. I've definitely already been back for more from here; can't beat how quick the delivery is either! Love my new lanyard!
Was super cool to get some of my favorite rope sewn eyed with a rad arbospace double action snap, on my new art landyard. I’ve climbed on it for a week so far and no regrets!